Customer Support Channels

  • 1 hour ticket response time

  • A 1–hour Response Guarantee

  • We provide you with a 1–hour reply warranty with all our Linux cloud hosting packages, which means that each help inquiry you submit will undoubtedly be answered to in less than one hour maximum. Our support staff members have been trained to easily overcome any situation and to give you on time guidance on any problem that you may have.

  • Top quality support service

  • A Top–quality Support Service

  • You are able to write to us 24x7x365 with any concern you could have relevant to our products and services. We’ve got employees available continuously to offer help when necessary. You’ll be able to the ticket system or post an e–mail at any time, or grab the phone or use the live chat within business hours.

  • Intuitive help center

  • An Intuitive Help Section

  • We have built–in a thorough knowledge base into the Control Panel so that you can get valuable step–by–step guidance any time. Each section of the Control Panel has its own contextual guide area showcasing a list of how–to posts. We have also prepared training videos to present you with a more effective idea of how to complete any given task.