Support Channels

  • 1 hour ticket response time

  • A User–Friendly Help Center Section

  • In the Web Control Panel you can find an exhaustive Help section featuring a plethora of articles and regularly asked questions. They are answered by our support team of proficient techs. Just type in your question and our intelligent system will provide you with the most appropriate answer.

  • Top quality support service

  • Educational Video Clips

  • We have compiled a collection of step–by–step video tutorials that visually show how you can tackle a common issue associated with your Linux cloud hosting account. You will find the video lessons in the Help section.

  • Intuitive help center

  • A Sixty–Minute Response Guarantee

  • All semi–dedicated servers are backed up by a 24–7–365 customer care service and come with a 60–minute ticket response guarantee. Our skillful tech support engineers will be available to you 7 days a week and will remedy any issue that you could run into within maximum 60 minutes after the trouble ticket submission. Normally, a response will be provided to you within 20 minutes.