Help and Support Channels

  • 1 hour ticket response time

  • A 60–minutes Ticket Reply Warranty

  • Our technical assistance team is working round–the–clock to respond to every one of your support needs. Every ticket you send to us will be resolved within maximum one hour. If your problem calls for the help of an administrator, we will address the ticket to the technician on shift and will inform you that the situation is being taken care of.

  • Top quality support service

  • Top–class Technical Help Service

  • Our tech assistance staff will be on duty for you 24/7 to to reply to all support demand tickets that you send. We offer tech help for all software programs that are pre–installed on your machine. These include our in–house built Web Control Panel, the chosen OS plus the server management panel (with regards to the VPS type).

  • Intuitive help center

  • An Educational Help Zone

  • An extensive and frequently updated article base is built into our in–house built Web Control Panel. It provides quick tips about how to conduct all the important website managing duties. The Help section features comprehensive how–to content articles and step–by–step video training. You can access the Help section by pressing the Help or Video buttons in the top right side of each Control Panel section.